Return and Refund Policy

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Thank you for your purchase! We hope you are happy with your purchase. If you are not satisfied with your purchase for any reason, you may return the product to us for a full/partial refund or an exchange.

Please find our Refund Policy below for more information.

Eligibility for Refunds and Exchanges

• The item to be returned must be unused and in the same condition that you received it.
• To complete the return process, and issue a refund, a receipt or proof of purchase must be provided.
• If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.,
• All items to be returned and refunded must be returned within 14 days, including sale items and items purchased with promotional discounts.
• All items excluding the items that are marked as gifts will be issued to the original payment method and in the original tender currency (unless otherwise stated).

Refund Exceptions for Purchases

The following items cannot be returned;

• Cellphones 
• Any item that is smokeable,
• Personalized items,
• Any item on sale.

For defective or damaged products, please contact us to arrange a refund or exchange.

Return Process

• To return an item, place the item securely in its original packing and include your proof of purchase, then please mail your return to the address below;

Freedanorth Services 

P.O.Box #: 420

Montreal QC H8N 1B5

• You may also use the prepaid shipping label provided by us enclosed with your package. Return shipping charges will not be returned and will be deducted from your refund.
• Please allow 14 days to process your return and refund 

Refund Times

Credit Card

Three to five business days

Gift Card

Two to three hours

Debit Card

Up to 10 business days

Checking Account

Up to 10 business days

SNAP EBT Card

Up to 10 business days

Gift Card Balance

Two to three hours

Promotional Certificate

No refund issued

Shop with Reward Points

Up to five business days

Pay in Cash

Up to 10 business days

Pre-paid Credit Card

Up to 30 days

Questions?

Send us a message 

Services@freedanorth.ca